College Book Store Returns

NOTE: the information on this page does NOT apply to textbooks! For textbook returns, please see our book return policy located here.

Does College Book Store Accept Mail-Order Returns?

Yes, we happily accept returns and exchanges via mail order for a variety of reasons within 90 days of purchase. We also accept in-store returns of mail-order items, so if you or someone you know will be in Athens within 90 days of purchase, you may wish to bring the item(s) in to our store for prompt return.

If you are not sure if your item is returnable, please consult our full refund policy located here.

 

How Do I Return Something?

  1. To help us expedite your return or exchange, please print and fill out our return form (HERE) and include it with your shipment.
  2. IN ABSENCE OF THIS RETURN FORM: we will need to know why you are returning the item and what you would like us to do upon receipt. (Do you want a refund, replacement, or exchange?) Also if there will be a balance due on the transaction, please include a check or money order or else an authorization for us to charge your credit card for the amount. Please do not send merchandise without this necessary accompanying information! (using our return form makes it easiest)
  3. Ship your return via ground carrier or US Mail to:

College Book Store, Inc.
Attn: Returns
50 South Court St.
Athens, OH 45701

(you do not need to contact us in advance of sending your return)

 

Who Pays the Shipping?

Shipping charges for returns are the responsibility of the customer unless the return is due to an error on our part.

In the case of an exchange, we generally charge a discounted shipping rate of $4 to ship an exchanged item back to you. (Please add 7% sales tax to this amount if shipping within the state of Ohio)

 

Shipping charges for exchanges
  In Ohio* Out of Ohio
Your Cost: $4.28 $4.00

*Ohio amounts include 7% state sales tax

 

If your return is due to an error on our part we will reimburse you for your cost of ground-only* shipping back to us, and we will not charge for shipping of any directly-resulting replacement or exchange shipment back to you.

*NOTE: WE CAN NOT REIMBURSE FOR RETURNS MADE VIA AIR.

 

If we made an error..

If we made a mistake in filling your mail-order we sincerely apologize. We strive for 100% accuracy in our mail-order business, but unfortunately sometimes we do make mistakes. It is our goal to make things right to your satisfaction to the best of our ability.

We will happily issue a refund or make a replacement or exchange with no additional cost to you. In addition, we will reimburse you for your cost of ground-only* shipping of the original item back to us.

Unfortunately we can not ship replacement merchandise out in advance of receiving your return -- unless the replacement shipment is paid for up front. If you do not wish to wait for your original order to be returned to us, we will need to charge your credit card for the second shipment, and will then CREDIT BACK to your card upon receipt of the returned first shipment. If you do not wish to make this type of 'up front' payment, please just return the errant item to us and we will expedite your replacement once we receive your return.

Please be sure to indicate on your return form as to what error we made.

*NOTE: WE CAN NOT REIMBURSE FOR RETURNS MADE VIA AIR.

 

Can I get a call tag?

If you need to make a return due to an error on our part, we can issue a call tag for the item to be picked up at your home by either UPS or FedEx or we can arrange to send you a pre-paid return label.

This may not be the most convenient option for our customers, though, because it necessitates you either being home and available to give the package to the driver when they arrive at your door, or waiting for us to get a prepaid label created and sent out to you. For this reason, most customers find it easier to just ship the item back to us by their most convenient means, and have us reimburse them for the cost.  But however suits you best, if we made a mistake on your shipment we want to make it right!

If you would prefer to arrange for a call tag or prepaid label, please contact us via our toll free number: 1-888-286-1804

What can't be returned?

Textbooks are subject to a specific textbook returns policy shown here.

Sale merchandise may only be exchanged and is not refund-able.

Event-specific or dated merchandise can not be returned after the event or date.

Items that have been worn or washed can not be returned

Embroidered items can not be returned for loose or unraveled embroidery threads unless there is a discernible defect in the workmanship of the embroidery.

Our full refund policy is detailed here.

 

If you have any questions..

Feel free to contact us if you have any questions regarding returns. Our toll free number is 1-888-286-1804.

 

 

Thank you!